Here are the answers to a lot of the

Frequently Asked Questions

I checked and the unit is availability, What do I do next?

If you have checked the Availability Calendar and the unit you want is available for the time you wish,  fill out a simple Reservation Form

Is it safe to use the on-line reservation/payment form?

Yes.  In fact, online payments are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.  Also almost all charge card companies have a dispute department so you never pay for any unauthorized charges.

I still do not trust using my charge card "on-line", are there any other options?

Sure, No problems.  Simply pick up the phone and call us at 1-800-875-6399 and give the information directly to us

What is the check-in procedures?

When you place a reservation, you will receive all the move-in instructions and directions.  In case you lost yours we also have them posted at our Guest Only web page

What time is check-in and check-out?

Check in is anytime after 3 PM and check out is before 10 AM.

What about early check-in or late check-out?

We try to be accommodating, but depending on the season, sometimes it is not possible. Fees are 10% of the daily rental rate (Example: $300 rate is $30) per hour for any extra hours.  Late Check out after 3PM is another days rental fee. All time is rounded up to the nearest full hour

What if I have to cancel, what is your policy?

Any and all notices of cancellations, for any reason, are to be made in writing. If/When a notice is received more than 60 days before the rental date, all attempts to re-rent the property will be made. If the property does not get re-rented, any deposits or prepaid rental fees will be forfeited. If the property does get re-rented, a $200 service fee will be deducted and the balance of money refunded. If less than a 60 days notice is given, 100% of all money collected will be retained.

I do not want to risk losing any money, what are my options?

If you think you may have to cancel and are concerned about losing your deposit, we recommend that you purchase travel insurance. For more information and an overview see How To Protect Your Vacation , What Does Travel Insurance Cover and also 5 Rules For Saving Money On Travel Insurance  Some additional suggested sites to price different policies are Insure My Trip. or Quotewright. They all search for the best travel insurance prices for you.

What if I have to change my dates?

When a reservation is made those dates are reserved for you and we start turning away other guests that make inquires for that time or unit.  If you need to move those dates back or forward a bit, (still renting same amount of days) we try to be flexible, but a $100 change fee may apply.  If you wish to increase the length of your stay, we will be happy to do so based on availability.  But if you decrease the length of your stay, it becomes harder to do since we had those dates reserved you and may have turned away future guests because you had them reserved.  That is the reason we do not allow any decrease in the length of your stay and treat any decrease in the total number of days, or number of units you are renting the same as a cancellation.  See cancellation policy above. 

When and how much do I need to pay?

We like to be flexible on the payment schedule, but we need at least a $200 deposit to reserve a unit for you.  We would like 50% of the rental amount, 6 months before the rental date, and 100%, 90 days of the day you are to move-in.  Please let us know if you need a different payment schedule.  

How do I make additional payments?

The easiest way to pay is on our secure web site on the Reservations page. We accept Visa, Master Card, and Discover charge cards. If you wish to pay by check, please make the check payable to: "William Jugenheimer" and mail it to 41315 N Club Pointe Dr , Anthem AZ 85086

I just made my reservation and I can not open the attachments sent with the email?

No worries just click on the links in the email.  It is the same information. If you are still having problems and not comfortable with computers, we can email everything to a friend and he/she can get them to you, or as a final solution ($5 charge), we can also send them by US priority mail.

I forgot how much my balance is, how do I find out how much I owe?

We just started posting your statement on our web site until you have paid in full.  You can check your balance at any time. Go to https://www.sunsetparadisevillas.com/downloads/YourGuestCode.pdf  Please Note: Your exact link was sent to you with your reservation email   

Are you on the beach?

We are located RIGHT ON THE BEACH, unlike other places that are “close to”, or “steps away from the beach”,  so it is right outside your door!  In fact, there are times when winter storms and waves come and the water hits our seawalls.  Because the way the beach runs, this will happen more at Villa 2, less often at Villa 3 and rarely at Villa 1. 

What is the beach like?

Our beach is considered a “swimming beach” which is on the south side of Rincon on Playa Corcega.  Playa Corcega is considered one of the best beaches on the West coast.  It is great for taking walks, swimming, or getting a chair and relaxing and watching the waves.  At the water’s edge, there is a smooth flat rock ledge which extends out into the warm ocean about 30 feet and is about 4 feet deep.  This rock ledge is covered with sand and short "sea moss" and is very comfortable to walk on.  This makes for great swimming.  If you enjoy snorkeling, check out the fish that hang out at the edge of the rock ledge.  A short distance away on the north side of the point is where the surfers go, which is considered the “surf” side.  Check out our web site for pictures of the beach outside our units.  Disclaimer/Caution: We can not guarantee great weather, calm waters, etc.  Weather and storms come and go and so does the size of our beach.  But, Most of the time we have gentle waves, clear water, and a nice sandy beach.    

Do I need a passport?

No, Puerto Rico is part of the U.S. and it is just like traveling to any other state.  Just bring your driver's license.

Are the stores open on Sundays and Holidays?

There are many Holidays in Puerto Rico!  Some say more holidays are celebrated in Puerto Rico than anywhere else in the world!  All government agencies are closed on any holiday, but recent legislation allows businesses to be open.  On Sundays many businesses are open from 11AM till 5PM.  Get a List of Holidays 

Are there restaurants close by?

Yes, there are several restaurants close by and many more within a short drive.  See our guidebook section Restaurants for more information   

Are there grocery stores nearby?

Yes, there are several grocery stores close by.  See our guidebook section Where can I Find for more information on finding where they (and many other businesses) are located

Do you have a grill?

Yes, each unit has it's own private gas BBQ grill to use.  Find out more about What Amenities we offer

How far are you from San Juan?

We are about 3 hours from San Juan, depending on how fast you drive and what time of day you arrive in San Juan.  San Juan is a large city and traffic does get heavy at times, particularly going into San Juan in the morning.  Please allow extra time if you are catching a flight in San Juan. Traffic can get bad.

Is Puerto Rico "Safe"?

For the most part, common sense is all you need to be safe in Puerto Rico.  San Juan is like a lot of big cities and when walking at night, try to stay in well-lit, populated areas.  Rincon is a small town, and very little major crime occurs in Rincon.  Most crime that occurs is “crime of opportunity”.  Again, Common sense should be used!  Example: Do not leave your car unlocked with an expensive camera inside.  We suggest that you lock your doors at night and when you leave.  Make sure you do not leave beach chairs on the beach, or anything of value lying around.   You are held responsible for any loss or missing items.  Just use common sense and do not invite trouble.  Do not be alarmed by Police cars driving around with flashing lights on at night. They have them on when they are patrolling the streets at night.  Basic Facts You Should Know About Puerto Rico 

Does my cell phone work?

Yes, almost all cell phones work, BUT you should contact your cell provider to find out more about their exact coverage on the island.  Some cell phones services work better than others

Do you offer high speed internet?

Yes we do!  It is offered at no additional costs or fees!  We at first had a wireless system, but since there is so much concrete, the signal strength was not very good, so we offer a simple "plug in" connection.  Caution: From time to time internet does go down, but most times it functions fine.  We are also working on increasing the signal strength to get wireless to all units

Where is the swimming pool?

It is a private pool on the rooftop of villa 2 and Villa 3.  It is available only for Sunset Paradise guests!  It does not matter which unit you are staying in.  It is a short walk from Villa 1.  It is not huge, but is is good size and about 5 feet deep.  There is also a Jacuzzi (hot tub/spa)  It is very private, up in the tree tops with GREAT views!  There is also a bathroom/changing room and several shaded areas, with many lounge chairs. See Pictures 

What should I bring?

Just about everything is furnished, but the MOST IMPORTANT thing to bring is - A Good Attitude, so you can relax and enjoy It is slower paced in the tropics, My Best Advice- "Relax, Chill Out and Go with the Flow" Not all things go "as planned" in Puerto Rico, so kick back and relax and take in the Good Things. Embrace the "Manana Attitude"   Click on the following links for more information: Things to Bring,  Amenities in All Units,  What is Included in Each Unit

How are we different from a hotel?

We are not a hotel.  We try to provide you with a different, more private experience than what you would have by renting a room at some large hotel.  Instead of a renting a small room, we offer a completely furnished home with all the amenities!  For more information about the differences go to  www.sunsetparadise.com/OutsideBox.htm  Our goal is to have you relax, unwind and get comfortable.  We want you to think of this home as your home, “Mi casa es su casa”, and to experience the casual life style of living on the beach.  We have provided you with most supplies, but if you should need more or additional items there are many local stores that will offer anything you need.  Also see next question below.

What about daily/additional housekeeping?

We of course provide clean towels and linens when you move in and you have access to a washer and dryer.  If you want additional housekeeping services, please let us know in advance and we will pass your request on to our housekeeping staff.  We prefer you work out your exact request and pay direct with them and compensate them directly.  The going rate for this type of service is around $10 per hour.  

What if something breaks or we have questions or problems?

We have managers, Holly 787-340-8319 and her husband Alex 787-420-6825 available in case you have any questions or problems during your stay.  They live nearby in Rincon.  They have been on the island for a long time and can assist in many ways.

Do I need to rent a car?

Short answer is yes, I suggest that you do.  You may want to visit our web site page Car Rentals for more information about car rentals.  Rincon is a smaller town and getting a taxis is NOT easy.  To get to all the places you may want to go, you should have a car.  You should also be aware that parking at the beach is always limited.  We offer off-street parking on a first come, first served basis.  In the past, parking on-street in front of the home has not been a problem, but if you are traveling with a group, all efforts should be made to consolidate so you have as few vehicles as possible.  Good News - we have struck a deal with Avis and Budget and can offer our guests a discounted rental rate. See Guests Only for more details and to get the discount codes.  

What is the ocean like? Is it safe to go in the water?

Yes, the water is very safe. I have never heard of any shark attacks.  We are on the calm water “swimming” (south) side of Rincon.  The water is a warm 82 plus degrees year round.  At the water’s edge, there is a smooth rock ledge which extends out about 30 feet and is about 4 feet deep.  This makes for great swimming.  If you enjoy snorkeling, check out the fish that hang out at the far end of the rock ledge.  Caution: We can not guarantee great weather, calm waters, etc.  Weather and storms come and go and so does the size of the waves.  But, Most of the time we have gentle waves, clear water, and a nice sandy beach.  A short distance away on the north side of the point is where the surfers go, which is considered the “surf” side because the waves are greater than the south side.

What language is spoken?

Puerto Rico's official languages are Both Spanish and English.  While Spanish is the island's primary language, English is widely spoken and you should not have any problems, particularly in the tourism areas.

Can we drink the water?

Yes, but most people still (as they do in the US) drink bottled water.  We also just added a water purification (R/O) system in all units.

Is there a currency exchange?

No, Puerto Rico is part of the U.S. and the currency is the good old U.S. dollar.

Do you share or sell my information with others?

No, we do not give or sell any information about you to others without your express permission.  Our site uses secure forms in which you give us information about yourself (your name address, credit card information, email address, etc).  This information is used only to process a reservation with us.  At no time is this information ever shared with anyone else. Also your credit card information, and personal data are encrypted and secured through a link to our server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party.

Are swimsuits required on the beaches?

Well, I have never seen anyone get a ticket, but it is customary to keep your tops on.  The rooftop swimming pool area is private and might allow you the opportunity to get a more complete tan. 

Why is Villa 1 and Villa 3 more money than Villa 2?

There are many upgrades in Villa 1 and Villa 3 over Villa 2.  A few examples are: The towels are larger and thicker, the bed linens have a higher thread count, we offer nicer glassware.  Villa 1 also offers local phone service.   We also just added a water purification (R/O) system in Villa 1 and Villa 3.  The Villas are just a few homes apart, on the same beautiful beach, and both are fully furnished.  For a complete listing of what exactly is, and is not included, click on the following link: What is Included

How do I get to Rincon?

Most visitors fly into San Juan and rent a car and drive over.  The roads are good and the drive to the west coast is easy, and takes about 2 hours.  You may also want to spend a day or night exploring Old San Juan and all it has to offer.  If you prefer to fly, there is easy access to the west coast by flying into Raphael Hernandez Airport in Aguadilla (airport code BQN).  Also there are a few flights that fly into Eugenio María de Hostos Airport, Mayagüez (MAZ). It is located on the north side of Mayaguez, which is south of Rincon.  It is more of a private airport and not served by any larger airlines. MORE AIRPORT INFORMATION

What is the physical address?/Where exactly are you?

We are located on Corcega Beach, just south of the "downtown" central plaza.  Unlike the states, the addresses at times (particularly on the beach) in Puerto Rico are sort of “made up”?  We say we are at 2950 Calle 10 Rincon, PR 00677.  If you have a GPS, our exact coordinates are Latitude 18°19'16.10"N and Longitude 67°14'50.76"W  This is for villa 1, villa 2 and 3 are just down the street a few homes.  For scrollable map click on Sunset Paradise Map .  When you make a reservation, you will receive exact driving directions on how to get to our villas.  If you are a future guest click on these links:  Directions or Move-In Information

If your questions are not answered here, simply click on our dancing Email Box Below:

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