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Here are the answers to a lot of the Frequently Asked Questions
I checked and the unit is availability, What do I do next? If you have checked the Availability Calendar and the unit you want is available for the time you wish, fill out a simple Reservation Form or simply pick up the phone and call us at 1-800-875-6399 Are you on the beach?
YES!!
Unlike other places that are “close
to”, or “steps away from the beach”, we are located right on
the beach, so it is right outside your door! It is great for taking walks,
swimming, or getting a chair and relaxing and watching the waves. Check
out some pictures else where on our web site.
Do I need a passport? No, Puerto Rico is part of the U.S. and it is just like traveling to any other state. Just bring your driver's license. Are the stores open on Sundays and Holidays? There are many holidays in Puerto Rico! Some say more holidays are celebrated in Puerto Rico than anywhere else in the world! All government agencies are closed on any holiday, but recent legislation allows businesses to be open. On Sundays many businesses are open from 11AM till 5PM. Get a List of Holidays How far are you from San Juan? We are about 1 to 2 hours from San Juan depending on how fast you drive and what time of day you arrive in San Juan. San Juan is a large city and traffic does get heavy at times. Does my cell phone work? Yes, almost all cell phones work, BUT you should contact your cell provider to find out more about their exact coverage on the island. Some cell phones services work better than others What should I bring? Just about everything is furnished, the most important thing to bring is a good attitude and relax! Click on the following links for more information: Things to Bring What is Included Do I need to rent a car? Short answer is yes, but you may want to visit our web site page Car Rentals for more information about car rentals. Rincon is a smaller town and getting a taxis is NOT easy. To get to all the places you may want to go, you should have a car. But you should also be aware that parking at the beach is always limited. We do provide one off-street spot for each entire Villa, on a first come, first served basis. In the past, parking on-street in front of the home has not been a problem, but if you are traveling with a group, all efforts should be made to consolidate so you have as few vehicles as possible. What is the ocean / beach like? Is it safe to go in the water? Yes, the water is very safe. We are on the “swimming” (south) side of Rincon, on Playa Corcega, which is considered one of the best beaches on the West coast. The water is a warm 82 plus degrees year round. At the water’s edge, there is a smooth rock ledge which extends out about 30 feet and is about 4 feet deep. This makes for great swimming. If you enjoy snorkeling, check out the fish that hang out at the far end of the rock ledge. A short distance away on the north side of the point is where the surfers go, which is considered the “surf” side What language is spoken? Puerto Rico's official languages are Both Spanish and English. While Spanish is the island's primary language, English is widely spoken and you should not have any problems, particularly in the tourism areas. What time is check-in and check-out? Check in is anytime after 3 PM and check out is before 10 AM. What is the check-in procedures? When you place a reservation, you will receive all the move-in instructions and directions. In case you lost yours we also have them posted at our Guest Only web page What about early check-in or late check-out? We try to be accommodating, but depending on the season, sometimes it is not possible. Fees are $25 per hour for any extra hours. Late Check out after 3PM is another days rental fee. All time is rounded up to the nearest full hour Can we drink the water? Yes, but most people still (as they do in the US) drink bottled water Is there a currency exchange? No, Puerto Rico is part of the U.S. and the currency is the good old U.S. dollar. What if I have to cancel, what is your policy? Any and all notices of cancellations, for any reason, are to be made in writing. If/When a notice is received more than 60 days before the rental date, all attempts to rerent the property will be made. If the property does not get rerented, any deposits or prepaid rental fees will be forfeited. If the property does get rerented, a $100 service fee will be deducted and the balance of money refunded. If less than a 60 days notice is given, 100% of all money collected will be retained. If you think you may have to cancel and are concerned about losing your deposit, we recommend that you purchase travel insurance, call 800-487-4722 Insure My Trip. They search for the best travel insurance prices for you. When and how much do I need to pay? We like to be flexible on the payment schedule, but we need at least a $200 deposit to reserve a unit for you. We would like 50% of the rental amount, 6 months before the rental date, and 100%, 60 days of the day you are to move-in. Please let us know if you need a different payment schedule. I just made my reservation and I can not open the attachments sent with the confirmation email? Do you ever get any attachments from anyone else with your emails? If not, the problem is in the security software settings that you use. You should adjust the settings to allow attachments with your emails. You should also check to make sure you have the latest software installed to read a pdf file. If you are still having problems and not comfortable with computers, we can email them to a friend and he/she can get them to you, or as a final solution ($5 charge), we can also send them by US priority mail. Please note the files are in .PDF format and you will need acrobat reader to view them. Most modern computers already have this software installed. If you do not, you can download a free copy at: Do you share or sell my information with others? No, we do not give or sell any information about you to others without your express permission. Our site uses secure forms in which you give us information about yourself (your name address, credit card information, email address, etc). This information is used only to process a reservation with us. At no time is this information ever shared with anyone else. Also your credit card information, and personal data are encrypted and secured through a link to our server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party. Are swimsuits required on the beaches? Well, I have never seen anyone get a ticket, but it is customary to keep your tops (and bottoms) on. If you are renting one of our upper units the roof top sundeck does allow you the opportunity to get a more complete tan. Why is Villa 1 more money than Villa 2? There are many upgrades in Villa 1 over Villa 2. A few examples are: The towels are larger and thicker, the bed linens have a higher thread count, we offer nicer glassware, and you get more TV channels including Sirius satellite radio. Villa 1 also offers local phone service and free wireless high speed internet access . The Villas are just a few homes apart, on the same beautiful beach, and both are fully furnished. For a complete listing of what exactly is, and is not included, click on the following link: What is Included Where exactly are you? We are located at the tip of the west coast of Puerto Rico, in the smaller town of Rincon. We are located on Playa Corcega (Corcega Beach) just south of the "downtown" central plaza. For a more detail look, click on the map of Puerto Rico on our home page, or try the following link Map of Where We Are When you make a reservation, you will receive exact driving directions on how to get to our villas. Try these links if you are a future guest and lost your Directions or Move-In Information
If your questions are not answered here,
or 623-551-1261
Mail: William Jugenheimer 41315 N Club Pointe Dr
Anthem AZ 85086
Email:
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